umuc wrtg293 week 1 discussion 1

umuc wrtg293 week 1 discussion 1
WRTG 293 students,

This might be your first class in LEO. Or you might have taken quite a few classes
in LEO.

LEO, or Learning Experience Online, is the interface UMUC
uses in delivering its online classes.

Please respond to this discussion thread and mention three
issues you might like to see improved in the LEO interface. If you have taken classes in LEO before, you
can draw upon your previous experience.
If this is your first class in LEO, you can peruse the interface and
gather ideas.

In your response, please write what the issue or function is
that you would like to see improved. Then write one or two sentences describing
why it needs improvement.

Consider the following definition of tone in your analysis:

http://depts.gpc.edu/~gpcltc/handouts/communications/recognizingtone.pdf.

This discussion is related to our first writing assignment.

Week1
DQ2

Please read through the following problem-based scenario
about a credit card company manager who receives an application for a credit
card from Todd Riley, who is not old enough to apply for a credit card without
a cosigner.

Then write a short response to Todd as the scenario
describes. Your response should be about
150-200 words in length.

This might be considered a conventional “bad newsâ€
situation. Nonetheless, consider whether
you are really giving Todd bad news. He
can, after all, get a credit card if he takes some extra steps.

In addition, please respond to at least one other student’s
post in this discussion thread. In your
response to a fellow student, comment on the organization, word choice, tone,
or whatever else you feel is appropriate.
Please draw upon the Jameson article on tone (located in your eReserves
section) in your response to your fellow student. Your response to the other student can be
two or three sentences

Problem-Based Scenario

You are the credit manager for FlashExpress, a growing
credit card company, and your department receives hundreds of applications for
credit cards each month. Frequently, you
receive credit card applications from individuals under the legal age who are
applying for a credit card. Legal regulations prohibit you from issuing a credit
card to underage applicants unless a parent or other guarantor cosigns with
them. If the minor does not pay, then the guarantor becomes responsible for the
account. In addition to requiring a guarantor, FlashExpress requires underage
applicants to fill out an additional supplemental form.

In your role as credit manager, write a letter to Todd
Riley, a 17-year-old underage applicant, responding to his request for a credit
card. Consider your audience, the context, and the purpose of your letter. Your
letter should explain that you have enclosed a necessary supplemental form,
along with a new credit card application, both of which need to be filled out.
The guarantor must sign both forms. To expedite processing, Todd should mention
on the top of the application that he has applied for credit previously and
should return the application and supplemental form directly to you.

Week2
DQ1
WRTG 293 students,

Please watch the following short video on how to write an
effective email message.

Then respond to this discussion thread by writing an email
message for the following situation:

You are a manager at Jordan Telecommunications. You have
noticed that, on two different days last week, the alarm for your building was
not set properly when the last person left for the day. When you arrived at the
office the next day, you noticed that the alarm system had not been properly
set.

This presents a dangerous situation. Your property insurance
states in your policy that the alarm must be set if no one is in the building.
Of course, the purpose of the alarm is to alert the local police department if
someone breaks into the building.

Write an email message of no more than three paragraphs to
your staff. The message will state the problem. In addition, it will review the
steps one has to take in setting the alarm system.

(Use your creativity when writing the steps for setting the
alarm. You can make up your own set of steps. They probably shouldn’t involve
more than five steps.)

In composing your email message, write what your subject
line will be in addition to your actual message. In other words, you will have
the following:

Subject:your subject line goes here

Message:

your message goes here

Please give feedback to at least one other student’s
response to this thread. In your feedback, feel free to draw upon the advice in
the video or the advice giving in the reading for week 2.

Week 2
DQ2
A response to this forum is required for this week.

In Forbes magazine’s Leadership Forum, Professor Bies of
Georgetown University has listed some handy tips to keep in mind when
developing a strategy to deliver bad news:

http://www.forbes.com/sites/forbesleadershipforum/2012/05/30/10-commandments-for-delivering-bad-news/#4883adf91df9

Think about a situation in which you or your organization
had to deliver bad news. Analyze it in
light of the points in the Forbes article, and post it here in this forum. Keep
your response to under 300 words. Respond to at least one of your peers.

You may also want to consult Purdue’s OWL site for effective
rhetorical strategies to communicate bad news (you can access OWL via your
Writing Resources section of the course as well):

.english.purdue.edu/owl/owlprint/654/”>https://owl.english.purdue.edu/owl/owlprint/654/

Week3
DQ1
The last writing assignment in our class will be a white
paper. This discussion thread is
designed to help you get started in thinking about this assignment.

Please watch the following video from the Purdue Owl. The video is entitled, “White Papers: An
Introduction to the Genre and Its Expectations.â€

The video is 9:44 long.

White Papers: An Introduction to the Genre and Its
Expectations

After watching the video, please respond to the following
two tasks.

1. Describe a possible white paper for an internal
audience. You may consider your
workplace or a community organization you belong to. What might be a possible white paper topic
that could be written for this audience?

For example, let us consider an example of an individual
named Arnold. He coaches soccer for his local soccer team. The soccer league does not have a Facebook
page. He could write a white paper to
the board of his soccer league discussing why social media presence might be
helpful to the league and why Facebook in particular might be a form of social
media the league should consider.

This would be an example of an internal audience, as Arnold
is familiar with the individuals on the board, coaches for the league, and is
involved in the organization.

2. Describe a possible white paper for an external
audience. You may consider your
workplace or any other organization.

For example, let us consider an example of a person named
Sharon. She works for a company that has
developed a new method of taking care of outdoor turf for athletic fields. She could write a white paper for athletic
leagues in her area. The white paper
might compare current methods of treating turf to the new method.

This would be an example of an external audience, as Sharon is
not familiar with the individuals who will read her white paper, does not work
for or volunteer for these athletic leagues, and is not involved in these
organizations.

In this discussion task, you will consider your own work or
community situation. What would
represent an issue, problem, or development that you might respond to with a
white paper to an internal audience? And what would represent an issue,
problem, or development that you might respond to with a white paper to an
external audience?

Whatever ideas you come up with in responding to this
discussion thread, you are not bound to any of these ideas for your last
writing assignment. The purpose of this
discussion thread is to help you start your thinking process for the last
paper.

Week 3 DQ2
You wrote a response to Todd Riley in week 1. Mr. Riley had applied for a credit card with
your company, FlashExpress. However, he
was 17 years old and not of age to apply for one on his own.

Please read pages 74-79 from the article, “Using
Problem-Based Scenarios to Teach Writing,” by Hicks et al (please refer to
your eReserves). Then answer the
following questions.

1. This article provides three possible responses to Mr.
Riley. How is response #2 an improvement
over response #1? Please write two to
four sentences in your response.

2. How is response #3 an improvement over both responses #1
and #2? Does response #3 read like a
“bad news” letter? What
strategy did Paula Persuader use in her response to Mr. Riley that was
different from those of the two other writers?
Please write two to four sentences in your response.

3. Please describe a situation in which you had to write a
message of bad news. Without giving
away names or personal information, please describe in as much detail the situation
you encountered. This could be a denial
of a request from a customer, a note to a contractor that you no longer want
his or her services, a message to a company indicating that you are returning a
product, etc. Did you apply any of the
principles outlined in this article? The
authors in this article state that not all “bad news” situations are
necessarily bad. In Todd Riley’s
situation, it was turned into an opportunity by Paula Persuader. You might comment on whether you used this
type of language in your personal situation.

Week4
DQ1
Please watch the following video, “What is a White Paper,â€
from Mak Pandit.

The video is 16:35 long.

Then answer the following questions. This discussion thread is set up so that you
cannot see other students’ answers to the thread until you have posted your
answers to the thread.

1. Write one characteristic of a white paper that makes it
different from, for example, a book or an article published in a magazine or
journal.

2. Why would a person read a white paper?

3. Do some research on the history of white papers and how
the term “white paper†came into our lexicon.
Write one paragraph of a few sentences describing what you find. You don’t have to cite sources in this
paragraph in APA format. Simply list the
websites you accessed in finding the information.

4. The lecturer mentions at the 8:00 mark that white papers
should have a “neutral presentation (marketing should be subtle).†Why is this the case?

5. Was there any information in this lecture that was
different from or gave a different understanding of white papers than the
previous lecture from the Purdue OWL gave?
If so, state one point from this lecture that you feel represented new
or different information from that presented in the Purdue OWL lecture.

Week4 DQ2
Please download the following documents. They are both located in the e-reserves
section of our class.

CANRIGHT, “White Paper Basics”
Jackson, M.J, et al, Journal of Continuing Education in the
Health Professions, “The need for specialty curricula based on core
competencies.â€
To access the documents, please take the following steps:

Select Content
Select Course Resources
Select eReserves
Click on the eReserves icon in the middle of the interface
Select the paper, “White Paper Basics.â€
Click View this item.
Download the document
Select the paper, “The need for speciality curricula
base on core competencies
Click View this item.
Download the document
Then, please watch the following video. The video takes you through some highlights
of the CANRIGHT document.

After watching this video, please peruse the white paper,
“The need for specialty curricula based on core competencies.â€

This white paper is structured quite differently from the
structures that you have seen in the Purdue OWL lecture and in other
materials. It does not have an executive
summary or a table of contents. It is
set up more like a journal article.

Please answer the following questions:

1. Examine the types of white papers on pages 10-11 in the
CANRIGHT document. What type of white paper is this one?

2. What is the problem that this white paper is
identifying? Please write one sentence
in giving this answer.

3. What is the proposed solution? Please write one sentence in giving this
answer.

4. Examine the graphics in this white paper. Do they enhance the message being
delivered? Why or why not? You might choose one graphic in this white
paper and analyze it in defending your answer.

5. Examine the terms that this white paper defines. Choose one of them. Why is this term defined by the authors of
this white paper?

Week 5 Discussion

You have heard some lectures on white papers and have read
some materials on them. This discussion
thread is designed to help you analyze two sample white papers.

In the e-reserves section of your class, there are two white
papers on the topic of education.

from the Committee for Economic Development. The white paper is called “How Business
Leaders Can Support College- and Career-Readiness: Staying the Course on the
Common Core.â€
from R.P. Phelps and R.J. Milgram of the Pioneer
Institute. The white paper is called
“The Revenge of K-12: How Common Core and the New SAT Lower College Standards
in the U.S.â€
In this discussion thread, you will peruse both white papers
and answer a few questions

Please note that these white papers are rather lengthy. They are much longer than the white paper you
will write for this class. In addition,
in answering this set of discussion questions, you don’t have to read through
every word of both of these white papers.

To access these white papers, please take the following
steps:

Select Content
Select Course Resources
Select eReserves
Click on the eReserves icon in the middle of the interface
Locate the first paper.
Click View this item.
Download the document
Locate the second paper.
Click View this item.
Download the document.

Discussion questions:

The first three questions refer to the CED white paper,
“How Business Leaders Can Support College- and Career-Readiness: Staying
the Course on the Common Core.”

1. The CED white paper supports the Common Core. Please read
the executive summary. What is the problem that the CED is identifying? What is
the CED’s solution? Please write one or two sentences in answering this
question.
2. Examine the graphics the CED white paper integrates.
Please comment on at least one graphic and how it helps (or hinders) the
message of the white paper.
3. Who is the audience for this white paper? Please write a
few sentences in which you comment on how effectively this white paper reaches
this audience.

Questions 4-6 refer to the “The Revenge of K-12†white
paper.

1. This white paper, which is from the Pioneer Institute, is
opposed to the Common Core. Please read the executive summary. What is the
problem the Pioneer Institute is identifying? What is its solution? Please
write one or two sentences in answering this question.
2. Examine the graphics the Pioneer Institute white paper
integrates. The graphics in this white paper seem to incorporate a slightly
different purpose than do the graphics for the CED white paper. Please comment
on at least one graphic and how it helps (or hinders) the message of the white
paper.
3. Who is the audience for this white paper? Who is the
audience for this white paper? Please write a few sentences in which you
comment on how effectively this white paper reaches this audience.

Week6 Discussion
Amazon Web Services (AWS) has a series of white papers
available for download. For this discussion thread, you will download the white
paper, “How Cities Can Stop Wasting Money, Move Faster, and Innovate.â€

To access this white paper, please go to the following url:

https://aws.amazon.com/whitepapers/

This white paper is the eighth paper on the website. Please
scroll down to this particular white paper and click download Whitepaper.

This white paper is organized in a similar fashion as other
white papers you have read in this class. It has a title page, a table of
contents on page 4, an abstract on page 4, and then the body of the white paper
on pages 5-16. It does not cite any sources, but rather uses testimonies from
various cities and municipalities to give credibility to its claims.

Please answer the following questions, answering each one in
one to three sentences or so.

1. Who is the audience for this white paper? In other words,
what potential clients is it trying to attract?

2. Examine pages 5-7. Is this white paper “marketing†AWS a
bit too much? Remember the lecture from Mak Pandit in which he noted that the
presentation should be “neutral†and “marketing should be subtle.†Please use
one or two examples of words or phrases from pages 5-7 and explain whether you
feel Amazon is being subtle here.

3. Notice the headings in the white paper. They are not
typical academic headings. They are designed to catch the reader’s attention.
This strategy resonates with a strategy given in the Purdue OWL lecture. What
strategy did the Purdue OWL mention in this regard?

4. Please comment on whether the graphics in this white
paper help communicate the message. You can see Figure 1 on page 6 and Figure 2
on page 14.

5. Various cities are mentioned in this white paper. The
white paper first mentions three cities and one county in the United States
(McKinney, Texas; Asheville, North Carolina; and King County in Washington
State; and Boston, Massachusetts). It then mentions locations outside of the
United States—Moovit in Israel, Transport for London, and the London City
Airport.

Is there a strategy as to why a particular city or location
is mentioned in any particular part of the white paper? In answering this question,
you can select one city or location and analyze why it was mentioned in the
particular section of the white paper in which it was mentioned.

Week7 Discussion

This discussion thread will be the last one for our
class. I am making it a fairly
straightforward one, as I know you want time to
work on your white papers and other items.

This class is called “Introduction to Professional Writing.†The class has covered some aspects of
business writing and some aspects of technical writing. In this discussion thread, we will analyze
both business and technical writing.

For this discussion, you will access the article by Kitty O.
Locker. It is “Will Professional Communication Be the Death of Business
Communication?†The article is in your e-reserves. It is also referred to at the top of the week
8 content items.

You don’t have to read through the whole article. If you would like to, you will find a very
interesting historical analysis of the the teaching of technical writing and
the teaching of business writing. In a
nutshell, Locker makes the following 10 points:

1. In the 1900s, business writing focused on persuasion,
while technical writing focused on exposition (see pages 119-122).

2. The term professional writing was used to refer to
writing in the professions, such as medicine, law, and religion (see page 122).

3. Textbooks did not use the term professional to mean
business or technical writing until around 1987 (see page 122).

4. Journal articles started to use the term professional
communication around 1988 (see page 122).

5. The term professional writing then “mushrooms,†in
Locker’s view.

6. English departments did not like to use the word business
writing because it was associated with money and greed (see page 123). This trend fostered the use of the word
professional writing because it avoided the use of the term business (see page
123).

7. The term technical writing has been dominant over the
term business writing for three reasons: 1) research in technical writing is
more extensive than research on business writing, 2) companies hire people for
“technical writer†positions, thus engendering student perceptions that they
can make a living by studying technical writing. Companies do not have “business writerâ€
positions. 3) The onset of World War II

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