Learning Outcomes b) Analyse and evaluate principles and strategies of risk and crisis management within the context of the
Hospitality and Tourism industries
c) Recommend and justify risk and crisis management techniques considering legal, financial, ethical, environmental and sociocultural impacts
e) Devise appropriate risk and crisis management strategies throughout the entire planning process
Submission By 11:55pm AEST/AEDT Sunday of Module 5 (week 9)
Total Marks 100 marks
Flood. Cyber-attack. Supply chain failure. Loss of key staff. Natural disaster.
These are all crises a modern business may face, which is why business continuity planning is so important. A major feature of business continuity planning is risk identification and management. Business continuity, and more specifically risk and crisis management is about having a plan to deal with difficult situations confidently when they arise causing the least amount of disruption to day to day operations and with minimal long-term impact to the business.
In Assessment 1 you were asked to perform an Environmental Scan and Risk Identification Report for one of the five (5) businesses below. In Assessment 2 you will use your Risk Identification table to formulate a Risk and Crisis Management Proposal/Plan.
• Thredbo Ski Resorts
• Coogee Bay Hotel
• Sari Club Bali
• Costa Concordia Cruise Ship
Your Risk and Crisis Management Proposal/Plan should:
• Include your table from Assessment 1 making any changes necessary after seeing feedback • Identify three (3) risks, from a mixture of categories and types • For each risk:
1. Describe risk type and the level of risk to the business
2. Suggested strategies/methods of control to treat each risk
3. Timeframes for each strategy
4. The stakeholder responsible for specific parts of the plan
5. Resources required such as money, staff and external help in mitigating the risk
6. Future action such as regular checking and updating of risks, if needed 7. The plan of action should the risk activity eventuate despite prior planning
8. Conduct a brief business impact assessment if the risk occurs
Word total for your Risk and Crisis Management Proposal is 2000 words (-/+10%). Support your answers with evidence and concepts from your research and perhaps a related experience.
Cite your sources using correct APA 6th ed. style of referencing. In addition to academic references, you are encouraged to include diagrams, pictures, screen shots, links to websites, YouTube video or similar, providing they are relevant to the topic and/or illustrative of your example.
Similarly, you can reference from your personal experience either working on events or attending events. The citation in the text would be of the form (Pers. Exp. 01). In the reference list this would be:
• Pers. Exp. 01 Date of the event , name of the event , Place where it was held • For example:
• Pers. Exp. 01. 24 Oct 2017, Sculpture by the Sea, Bondi Beach NSW.
Referencing must be included in-text, with a reference list provided at the end of the report.
Submit Risk and Crisis Management Proposal (with references) via the Assessment link in the main navigation menu in RCM301 Risk and Crisis Management on the Student Portal. The Learning Facilitator will provide feedback via Grade Centre in the Student Portal. Feedback can be viewed in My Grades.
Submit your report in an academic style, including both in-text citation and a full reference list using the APA 6th edition style of referencing. Please see the Academic Skills page on Blackboard for information on referencing in APA 6th ed.: https://laureateau.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_20163_1&content_id =_2498849_1
As a student you have responsibility with regard to your academic conduct whilst studying. This conduct is clearly outlined in the Academic Integrity Policy and Procedure document. Please review this document before submission.
The Learning Rubric below is your guide to how you will be marked in this assessment. Please be sure to check this rubric very carefully before your submission.
Learning Rubric: RCM301 Assessment 2 Risk and Crisis Management Proposal
Assessment Attributes Fail (Unacceptable) 0-49% Pass
(Proficient) 65-74% Distinction
75 -84% High Distinction
Report shows little/no understanding of the link between risk identification and appropriate
strategies. It does not provide suitable examples of risks. There is no evidence of an attempt to analyse the business environment and offers no meaningful action plan.
Report shows a basic understanding of the link between risk identification and appropriate management strategies. It provides some suitable examples of risks. There is some evidence of an attempt to analyse the business environment and offers some management strategies.
Report shows a developed understanding of the link between risk identification and appropriate management strategies. It provides clear examples of applicable risks, while analysing sufficiently the business environment. The analysis shows adequate understanding of risk mitigation tactics and management principles. Report shows a highly developed understanding of risk and management strategies in a specific business context. It provides clear examples of applicable risks, both internally and externally and critically provides susbstanial mitigation and management strategies showing through analysis. Report shows a sophisticated risk and management strategies in a specific business context. It provides clear examples of applicable risks, both internally and externally and critically provides susbstanial mitigation and management strategies demonstrating thorough analysis and insight.
30% Report does not address the task.
Report shows little/no evidence of research or enquiry.
Confusion of personal opinion and information (substantiated by evidence) from the Report basically addresses the task, however indicates only a cursory understanding of the topic and develops the minimum aspects of the task.
Report shows some evidence of research or enquiry.
Report addresses and develops most/all aspects of the task.
Report shows sufficient evidence of research or enquiry.
Report justifies personal opinion, by utilising evidence and information from independent research. Report fully addresses and develops all aspects of the task.
Report shows substantial evidence of research or enquiry.
Report discriminates between assertion of personal opinion and information
(substantiated by robust Report fully addresses and develops all aspects of the task through comprehensive critical analysis or synthesis.
Report shows exceptional evidence of research or enquiry and indicates serious contemplation of sources and extended reading.
research/course materials. ? Some confusion of personal opinion and information (substantiated by evidence) from the research/course
evidence) from independent research and extended reading.
Report systematically and critically discriminates between assertion of personal opinion and information substantiated by robust evidence from independent research.
Structure and Flow of
20% Report does not present adequate ideas or information.
Report lacks logical/clear structure and flow of ideas, making it difficult to understand.
Line of reasoning is unclear and difficult to follow.
Report presents information and evidence sufficiently, however requires further logic and more clarity.
Report has a sufficient structure, however flow of ideas are a challenge and can be difficult to understand.
Line of reasoning is passable, however, can sometimes be difficult to follow and requires clarity. Report presents information and evidence clearly and logically.
Report has a good structure, with a good flow of ideas.
Line of reasoning is of a good standard and easy to follow.
Report presents information and arguments in a logical and clear way, which is well-supported by evidence.
Report has a good structure, with opinions and ideas expressed in a clear and concise manner with obvious connection to topic.
Line of reasoning contains clarity and logic and is easy to follow. Report is expertly presented, descriptive, concise and informative – very well developed and well-supported by evidence, demonstrating a clear flow of ideas and arguments.
Report has an excellent structure, which engages and sustains the audience’s interest in the topic – the reader can immediately grasp the relevancy.
Clarity and Grammar
10% Report displays poor spelling and grammar.
Reports appear “hasty” with short, unorganised content that may contain multiple errors Report displays few errors in spelling and grammar.
Report is adequate, however has some errors Report is grammatically correct with few misspellings if any.
Report is on topic and relevant, with very minor Report is grammatically correct with no misspellings.
Report contributes well explained, relevant and clear information. Report demonstrates exemplary grammar, spelling and punctuation skills.
Report contributes to the discussion with clear,
or may be inappropriate or irrelevant.
in clarity which can cloud meaning.
clarity errors that don’t impede meaning.
concise and relevant comments formatted in an easy-to-read style.
Correct citation of key resources and evidence
Demonstrates inconsistent use of good quality, credible and relevant resources to support and develop ideas.
Does not use sufficient sources.
Does not include correct references or intext citations; does not use APA 6th style.
Demonstrates use of credible and relevant resources to support and develop ideas, however, these are not always explicit or welldeveloped.
Uses sufficient sources, however can be greatly improved.
Attempt made to include references or in-text citations, however these are sometimes insufficient for research purposes, or incorrect;
uses APA 6th style, however may contain some citation or referencing errors.
Demonstrates use of credible and relevant resources to support and develop ideas. Shows good evidence of attempts to source information.
Uses a sufficient number of sources.
Incorporates in-text and citations references from suitable sources; uses APA 6th style, however may contain minor citation or referencing errors.
Demonstrates use of good quality, credible and relevant resources to support and develop arguments and statements.
Shows evidence of wide scope for sourcing evidence.
Incorporates in-text and citations references from suitable sources; uses APA 6th style, containing minimal and or no errors.
Demonstrates use of high-quality, credible and relevant resources to support and develop arguments and position statements.
Shows evidence of wide scope for sourcing evidence.
Incorporates in-text and citations references from suitable sources; uses APA 6th style, containing no errors.
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